“Our mission is to provide an experience with IT that is better in every way – from procurement and deployment to maintenance and support – a custom, comprehensive experience that’s delivered as a scalable, predictable service.”
-Andrew Jahnke, Owner|Chief Technologist
The single greatest failure of the technology industry has been its sacrifice of service in exchange for bigger bottom lines. At RainTech we believe that technology and service are one in the same. You can’t have technology without the service, and so we provide technology as a service. No one understands better than we do that IT can sometimes be frustrating. That’s why we strive to make that frustration go away the moment you pick up the phone to call us.
Fast, Friendly, Qualified
It starts with no hold times. You call our number, hit option 1 for technical support, and a person answers – every time. Not only that, but that person is going to start working on resolving your problem immediately. Our support tools allow us to remote into our client computers in just a few seconds and get to work. If something needs to happen on the computer that’s going to take some time, or an engineer needs to be scheduled onsite, we schedule and perform that work around the user’s schedule and convenience. We work around your business, not the other way around.
Single Source Support
We also take on the role of working with all of your other technology vendors. Whether it’s your accounting application, electronic medical records, or even your copier or Internet connection – you have one place to call for help. Once we determine where the problem is we’ll reach out to that vendor on your behalf to report the problem and coordinate a solution. We believe that a help desk should help, and that a customer should never be caught up between vendors pointing fingers at each other.
CTO Consulting Services
You get access to unparalleled experience and consulting services for any and all technology related decisions – at no charge. Looking at a new application for your business? Shoot us a link or put us in touch with some prospective vendors and we’ll ask the important technical questions about system requirements, integration and deployment scenarios. Looking for a new scanner or printer? Give us a heads up so we can let you know what kind of network capabilities will help you get the most out of your purchase. Never make a technology decision in the dark again – just pick up the phone and we’ll chat.